Need help with Chameleon 2D? Start with the answers below, or contact us directly.
Email: support@hailsom.com
We usually reply within 2–3 business days. Please include your device model, OS version, app version, and a short description of the issue (screenshots help).
Update to the latest version from Google Play or the App Store, restart your device, and try again. If it persists, reinstall the app (note that local progress is stored on your device) and contact us.
Check that you have a stable internet connection and are running the latest app version. Matchmaking may take longer when few players are online; you can also create a private room and invite friends.
Game progress is stored locally on your device unless you are signed in. Uninstalling the app or clearing its data removes local progress. Contact us with your username and we will do our best to help.
Email us with the player's username and what happened. We review reports and may take action on accounts that violate fair-play or conduct rules.
In the app, go to Settings → Account → Delete account (see how to delete your account). You can also email privacy@hailsom.com. See our Privacy Policy.
Purchases are handled by Google Play or the App Store. Check your purchase history there, and contact us with your receipt or order number if the item is missing.