Delete Your Account

Delete your account

You can permanently delete your ShadowHand account and its associated data at any time.

In the app (recommended)

1. Open ShadowHand and tap Settings.
2. Tap Delete Account.
3. Confirm. You will be signed out and returned to the sign-in screen.

By email

If you cannot access the app, email privacy@hailsom.com from the address linked to your Google account (or include your username) and we will delete the account.

What is deleted

• Your player profile, username, display name, and avatar
• Progress, rankings, virtual currency, owned items, and rewards
• Friends, friend requests, blocks, and player reports
• Match records linked to you
• Push notification tokens
• Your linked Google account identifier and email address

What may be kept

• Anonymized purchase transaction identifiers, kept only to prevent duplicate redemption and for accounting and legal compliance; they are no longer linked to you.
• Purchases remain with Apple or Google; manage or request refunds through your store account.
• Crash and analytics data held by Google Firebase expires under Google’s own retention schedule.

Deletion is permanent and cannot be undone. Purchased items are not refunded by deleting your account.